Jose installed my new water heater. Gave me a reasonable quote. Got me the exact Bradford White model I wanted. We made an appointment for 10am and Jose showed up at 10:00am: I appreciate his punctuality. Moreover, Jose gave me his honest opinion and advised not to install a salt-free conditioner system, since my water is too hard - I checked with the manufacturer and confirmed that he was right. I compare that to several other plumbers who gave a quote with no advice. Jose is polite and respectful. I highly recommend his services.